PuzzleLab support

Six daily puzzles in Turkish and English: Word Guess, Word Wheel, Cross Up, Duo, Blocks and Sudoku.

Common questions

Do I need an account?

No. The app signs you in anonymously and gives you a generated nickname. There is no email or password.

Why can I play each game only once a day?

Everyone gets the same puzzle, so one try keeps the boards fair. Word games have a separate puzzle, and a separate play, in each language. A new day starts at midnight.

Where are the boards and leagues?

Tap the trophy on the home screen. Your rank also appears on the result screen after each game.

How do friend leagues work?

Create a league and share its 6-character code. Weeks run Monday to Sunday; every Monday the best player of the week gets the crown.

My score isn't on the board.

Scores are checked on our server. Without internet they wait on your phone and are sent later. Impossibly fast times are kept in your own stats but left off the boards.

How do I delete my data?

In the app: Settings > “Delete my data”. Or send us the data request form.

Subscriptions

Manage or cancel in iPhone Settings > your name > Subscriptions. On a new phone use “Restore purchases” in the app.

Contact

Email: [EMAIL]. Please include your nickname and, for problems, your iPhone model and iOS version.